![]() If you are experiencing challenges with it, though, then you can switch off private messages until you're ready to handle them. There are multiple ways to communicate with your customer, so there's no right answer as to whether you need Facebook messenger active on your Facebook page. However, this technological improvement has ushered in new issues that can haunt small businesses: spam messages, overwhelming notifications and unanswered queries. ![]() Well, Facebook business pages allow customers to contact a business directly through the private message feature without going through all those hurdles. You might be on hold for hours and then the signal suddenly cuts out and you're back at square one. Allowing customers to message you via Facebook Messenger means you can speak directly to them, wherever you are.īefore the social media age, contacting companies typically meant waiting on the phone while listening to monotonous music.
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